Public Storage Reviews

Public Storage is a renowned storage company offering flexible self-storage services. The company is known for their "$1 for the first month" promotion and operates thousands of locations across 38 states and seven European countries.

The cost of Public Storage varies depending on the location. On average, the price is $100 per month for a small unit, $173 per month for a medium unit, and $321.50 per month for a large unit. They offer a significant first-month discount for new customers, with most locations advertising either the "$1 for the first month" promotion or 50% off the first month's rent.

However, there are some additional fees to consider. Most Public Storage locations only allow access to the storage unit during set hours, typically 6 am to 9 pm, with closures on major holidays. There are also notable cost variations between locations and a lack of transparency around security practices.

It's recommended to compare the cost for all the months moving forward against other storage providers to ensure the best deal. Despite the above-average pricing after the first month, Public Storage could be the cheapest storage option at the outset due to their heavy first-month discount.

To find a Public Storage location near you, visit the official Public Storage website. There, you can search for storage near your location. With thousands of locations nationwide, there's always a Public Storage just around the corner. You can reserve your unit for free with no obligation, and complete your rental online to save time on move-in day. If you're having trouble finding a location, you can call their customer service at 800-792-1602 for assistance. Remember, the availability of storage units and prices can vary by location.

Public Storage offers a wide range of self-storage solutions for businesses and individuals. They are known for providing good customer service and their wide variety of storage unit sizes and types. In addition to traditional storage units, the company is well-known for offering car/RV, boat, and business storage solutions. They also provide climate-controlled units for the things that matter most. The company's website has extensive visual guides and tools to help customers identify the right storage solution for their needs. Public Storage also has an app that offers a comprehensive account management experience, including gate access, bill pay, and customer support. All facilities provide either climate-controlled or non-climate-controlled storage solutions. Indoor storage units are also available, which are down a hallway and protected from rain and the elements. Some indoor units come with elevator access and wide hallways. Public Storage is a well-established company in the self-storage industry with a large network of facilities. However, the availability of storage units and prices can vary by location.

Public Storage provides several options for bill payment. Customers can set up AutoPay, which automatically deducts the monthly bill from a checking account or debit card. This service also enters customers into a monthly draw for a chance to win $1,000.

Payment can be made at any Public Storage location, by phone, or online. Accepted payment methods include VISA®, MasterCard®, American Express®, or Discover® credit cards. Customers can update their payment method, cancel AutoPay, or make a one-time payment using a different method.

For customers who prefer to pay on their own, the rent due date is the first day of the month. To help customers remember the due date and avoid late fees, Public Storage sends an email invoice.

Customers can also pay their bill using the Public Storage mobile app. The app allows customers to view their current balance, adjust AutoPay settings, manage payment methods, and see their payment history. The app also provides one-touch gate access and full control of the customer's account.

Remember, if a payment fails due to a change in account number or insufficient funds, AutoPay will be disabled until it is manually set up again with a different form of payment.

The Public Storage mobile app is designed to make the self-storage experience even easier. With this app, everything needed to manage a storage space is in the palm of the user's hands. It allows for gate access, bill pay, account management, and provides customer support.

Users can breeze right past the keypads at virtually every location. Once within range of a gate, door, or elevator, access to the self-storage space is granted with a touch. Monthly payments are also simplified. Users can pay their bill or activate AutoPay with one tap and get notified when rent is due.

The app also allows for the management of one or multiple accounts and storage units, all in one place. Users can update their payment preferences and other settings without a call to customer service or a visit to the local Public Storage facility.

For any help needed, the support team is readily available. Users can find answers to critical questions and call for instant support from the friendly customer service team. They can also drop a quick note for important, but less timely storage needs.

The Public Storage mobile app is available for download on both iPhone and Android devices.

Public Storage has a clear and comprehensive refund policy in place for their customers. If a customer decides to vacate their storage unit before the end of their rental period, they may be eligible for a refund for any unused days. The amount of the refund will depend on the amount of time remaining on the rental agreement, and the refund will be prorated based on the daily rental rate. To initiate a refund, customers can contact Public Storage's customer service team by phone or email, or they can visit their local Public Storage facility. The customer service team will work with the customer to determine the amount of the refund and process the refund accordingly. It's important to note that Public Storage's refund policy may vary depending on the specific terms and conditions of the rental agreement, as well as any applicable state or local laws. Customers should always review their rental agreement and contact Public Storage's customer service team if they have any questions or concerns about their refund eligibility. Overall, Public Storage's refund policy is designed to provide flexibility and peace of mind for their customers. Whether a customer needs to downsize their storage unit or cancel their rental agreement altogether, Public Storage is committed to making the refund process as smooth and straightforward as possible.

To cancel a reservation at Public Storage, there are a few steps that can be followed. One can call Public Storage Customer Support at 888-797-6980 during office hours. Alternatively, an online form can be filled in with as much account information as possible. Another method is to log into the Public Storage accounts, go to the Storage Units section, and let them know about the move out. Please note that up to 60 days notice can be given in advance.